As much as you can trust our bags and panniers, please keep in mind that even the most well-maintained product is not made to last forever. Indeed, we give you our word that our products will last you a reasonable amount of years if used appropriately.
If the repair is not under warranty, we can repair it at a reasonable price.
All shipping charges (inbound and outbound) are at the customer’s expense.
We will provide a cost estimate and lead time based on the received pictures and description.
The cost estimate could be modified upon the reception of the products.
Customers must approve cost estimates before any work is performed by our staff.
If the repair is under warranty, please keep in mind that the inbound shipping fee is at the customer’s expense, while the outbound shipping fee is covered by Arkel.
*Note that shipping costs on International requests (Outside of Canada and the USA) are at the customer's expense.
Time frame: repairs may take several weeks due to limited staff. Please keep in mind that winter, spring, and summer seasons are quite busy at the shop, and if possible, we ask you to ideally plan repairs during the fall. Expect between 4 and 6 weeks.
If it cannot be repaired to our high standards, we may offer you a new bag or a credit toward a new purchase.