80% of our bike panniers are made in Canada by people who love to ride! Our designs integrate countless hours of experience on the road and tons of customer feedback. There’s no better way to gather information than from the road.
Arkel is dedicated to community empowerment evidenced by the lively crew from CRDITED Estrie – a social service program for folks with Intellectual Disabilities and Pervasive Development Disorders. They’ve worked at Arkel’s Quebec headquarters since 2003. We think of them as a family around here. Once the designers have finished creating our bags and the seamstresses have stitched them tight, the gang from CRDITED Estrie goes to work assembling and putting the finishing touches on each pannier and bag.
We also aim to provide the best possible customer service, we are dedicated to the complete riding experience from beginning to end as we know bikes and will assist you with whatever question you may have, from outfitting your bike for the next ride, urban commuting, touring or bikepacking adventures.
If you have any questions about getting outfitted safe and proper we'll make a point to give you a hand promptly! Our website is also filled with information on how to choose the right bicycle pannier equipment, tips, and instructions, even videos!