Shipping policy
Shipping
Orders ship Tuesday thru Friday. Exceptions may apply on holidays and during sales.
Email confirmation: You will receive an email confirmation right after you place your order. Make sure you accept emails from ARKEL.
A second email will arrive once your order is shipped with your tracking information.
Customers in the USA : For logistical reasons, noted that you may receive 2 differents tracking number as some products will ship directly from the US.
If ever there is a problem with your order we will contact you via email. If your country doesn’t appear in the list below simply contact us, and we will be happy to help and provide a complete quote with shipping.
USA
We offer free shipping within the continental US* on orders over $250 via FedEx or UPS. For orders under $250, a $25 flat rate fee applies.
U.S. Tariff Update (Section 338) As of August 22, 2026, new U.S. tariffs (Section 338) apply an additional 50% duty on Canadian-made goods entering the U.S., including ARKEL bags. In response, we've temporarily adjusted our U.S. pricing of our canadian made products and now show customs duties as their own line item at checkout transparently. This is a deliberate, temporary measure to keep ARKEL bags within reach for our U.S. customers while this situation plays out. It's also worth noting: ARKEL bags are built using components and fabrics manufactured in the United States, so this tariff affects our American suppliers too — this isn't a one-way situation.
We ship from Canada, and your order still ships DDP (Delivered Duty Paid) — we remain responsible for clearing customs and pay all applicable duties, brokerage, and handling fees upfront on your behalf. With the removal of the de minimis exemption, all U.S.-bound shipments are now subject to customs duties and processing fees regardless of value.
Your total at checkout is all-inclusive: nothing more is ever collected from you at the time of delivery, guaranteed. If for some unexpected glitch you are charged a fee upon delivery, email us a copy of your bill and we will reimburse you.
Shipping options and estimated delivery times will appear in the shopping cart and checkout page.
If you are not home at the time of delivery, FedEx or UPS will leave a door tag with indications if another delivery attempt will be made, or information on the time and address of the closest FedEx/UPS location where you may pick up your shipment.
Due to current U.S. customs requirements, we can no longer offer APO and FPO delivery, due to limitations with the U.S. freight forwarder companies we have access to.
For logistical reasons, note that you may receive 2 different tracking numbers by email, as some products ship directly from the U.S.
FedEx and UPS need a physical address (no P.O. Boxes).
We can ship to a friend of yours, simply input their address.
*Customers in Alaska and Hawaii may be charged additional shipping fees to cover a portion of freight cost.
ARKEL is not responsible for stolen packages after the carrier delivers the goods.
CANADA
We offer free shipping on orders over $150 with FedEx, UPS or Canada Post.
Transit time in Canada: Unless requested otherwise, orders are shipped by Canada Post Expedited Parcel from our Sherbrooke, QC facility. Canada Post Expedited Parcel service usually gets it to your door in 2 to 7 business days depending on your location.
ARKEL is not responsible for stolen packages after carrier deliver goods.
EUROPE (Specific countries)
(Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Poland, Sweden and Switzerland)
The shipping cost will be calculated automatically at the time you place the order and it will vary depending on the final weight and destination.
No surprises, we promise! We ship from Canada and your total at checkout is all-inclusive, this means you will never be surprised by additional fees at the time of delivery, guaranteed!
Transit Time For EU Orders: Orders are shipped from Canada with FedEx or UPS. Transit time varies between 4 and 12 business days depending on your location. If there is any problem with your order we will quickly contact you via email. If you have special needs please contact us.
If your country is not listed in the country choices simply contact us, and we will be happy to help and provide a complete quote with shipping.
ARKEL is not responsible for stolen packages after carrier deliver goods.
UK
All prices include VAT, Duties and taxes will be displayed in a separate line in the cart and checkout page.
We ship from Canada and your total at checkout is all-inclusive, this means you will never be surprised by additional fees at the time of delivery, guaranteed!
Transit Time for UK Orders: Orders are shipped from Canada with FedEx or UPS. Transit time varies between 3 and 5 business days depending on your location. If there is any problem with your order we will contact you via email. If you have special needs please contact us.
ARKEL is not responsible for stolen packages after carrier deliver goods.
INTERNATIONAL
Here's our standard shipping policy for International Shipments including some countries in Europe.
Prices do not include VAT, Duties or Customs fees unless seen and paid at checkout.
Some countries may charge tax and customs fees at delivery, you should check with your local customs bureau for additional information on VAT and Duties, this could avoid unpleasant surprises at delivery.
For most countries, the shipping cost will be calculated automatically at the time you place the order and it will vary depending on the final weight and destination. If your country is not listed in the country choices simply contact us, and we will be happy to help and provide a complete quote with shipping.
Transit time on international orders: Orders are shipped from Canada. Transit time varies from 6 to 15 business days depending on your location. If ever there is a problem with your order we will quickly contact you via email. If you have special needs please contact us.
ARKEL is not responsible for stolen packages after carrier deliver goods.
Confirmation: International orders will receive an automated confirmation just after placing the order and a second one to confirm that your order has been shipped.