Shipping

Orders received before 10:30 am EST are usually processed and shipped on the day the order is received (Monday thru Friday). 

Email confirmation: You will receive an email confirmation right after you place your order and a second email once your order is shipped with your tracking information.

If ever there is a problem with your order we will contact you via email. If your country doesn’t appear in the list below simply contact us, we will be happy to help and provide a complete quote with shipping.

If you have questions that are not addressed here, please contact us. We’re always here to help!

FREE 2 DAY SHIPPING ON ORDERS OVER $125

We ship from Canada and your total at checkout is all-inclusive. In other words, you will never be surprised by additional customs duties and taxes at the time of delivery, guaranteed! If for some unexpected glitch, you do get charged a fee upon delivery, email us a copy of your bill and we will reimburse you immediately.

We offer free 2 business days shipping on orders over $125 via FedEx. Shipping options and estimated delivery times will appear in the shopping cart and checkout page. If you are not home at the time of delivery, FedEx will leave a door tag with indications if another delivery attempt will be made or information on the time and address of the closest FedEx location where you may pick up your shipment.

We also offer a next business day Priority service, you can estimate the cost for this service in the shopping cart.

UPS or other: If you would like us to ship your order using a different carrier (UPS or USPS), simply let us know in the comments box at the end of the online order form. We will e-mail you a personalized confirmation indicating the total shipping cost for the service you requested. We always wait for your final approval before processing the order.

APO and FPO: If you are using an APO or FPO type shipping address, we will ship USPS expedited service. Our system does not automatically quote USPS services so we will e-mail you a personalized confirmation indicating the USPS shipping cost if applicable. We then wait for your approval before processing the order.

FedEx and UPS are reliable, fast, and everywhere. But we need a physical address (NO P.O. Boxes) otherwise we ship by United States Postal Service, which takes a little more time.

FREE 2 DAY SHIPPING ON ORDERS OVER $125

Transit time in Canada: Unless requested otherwise, orders are shipped by Canada Post Expedited Parcel from our Sherbrooke, QC facility. Canada Post Expedited Parcel service usually gets it to your door in 1 to 7 business days depending on your location. Orders received before 10:30 AM EST usually ship the same day (Monday thru Friday). If ever there is a problem with your order we will quickly contact you via email.

Here's our standard shipping policy for Europe.

The shipping cost will be calculated automatically at the time you place the order and it will vary depending on the final weight and destination.

If your country is not listed in the country choices simply contact us, we will be happy to help and provide a complete quote with shipping.

No surprises, we promise! We ship from Canada and your total at checkout is all-inclusive, this means you will never be surprised by additional fees at the time of delivery, guaranteed!

Transit Time For EU Orders: Orders are shipped from Canada with FedEx or DHL. Transit time varies between 4 and 10 business days depending on your location. If there is any problem with your order we will quickly contact you via email. If you have special needs please contact us.

Here's our standard shipping policy for UK - Ireland.

A flat £20 will be charged for all orders. All prices are VAT EXCLUDED, the VAT will be displayed in a separate line in the cart and checkout page.

We ship from Canada and your total at checkout is all-inclusive, this means you will never be surprised by additional fees at the time of delivery, guaranteed!

Transit Time for UK Orders: Orders are shipped from Canada with FedEx. Transit time varies between 3 and 5 business days depending on your location. If there is any problem with your order we will quickly contact you via email. If you have special needs please contact us.

Here's our standard shipping policy for International Shipments.

Prices do not include VAT, Duties or Customs fees. Some countries may charge tax and custom fees at delivery, you should check with your local customs bureau for additional information on VAT and Duties, this could avoid unpleasant surprises at delivery.

The shipping cost will be calculated automatically at the time you place the order and it will vary depending on the final weight and destination. If your country is not listed in the country choices simply contact us, we will be happy to help and provide a complete quote with shipping.

Transit time on international orders: Orders are shipped from Canada. Transit time varies from 6 to 10 business days depending on your location. If ever there is a problem with your order we will quickly contact you via email. If you have special needs please contact us.

Confirmation: International orders will receive an automated confirmation just after placing the order and a second one to confirm that your order has been shipped.